12.5 Tips for Using Social Media - Part 2

OK, so you've waited long enough. Here are the rest of my Social Media tips!


Tip #7 - How often should you really post?

We all have friends and followers who post a hundred times a day, with little or nothing to say. Those people take the “if one post is good, 30 will be awesome” approach to posting. The truth is, your business is not the only reason they are on facebook, linked in or twitter. If you over promote, you run the risk of losing them and getting a dreaded “unlike.” But, make no mistake about it…frequency is key to keeping fan interest, so say something interesting a couple times a day at most and see what happens. If you need to bump up your frequency, then do it, but if your followers are telling you to “cool it” you’d better back off to once a day or every other day.

For now, test and measure to see what works best for your business and you will hit your stride. Again, like I have said before…only post 1 out of 10-15 posts about YOU…make the other posts added value or educational.

Tip #8 - It is ok to peek at the pros

When you were in kindergarten your teacher told you to never look at your neighbors paper, or it was cheating, right? Well, in the realworld, that is called market research and it is ok to peek at your competitors and other professionals to see what they are doing. When it comes to social media, everyone has a different strategy and it is best to take a look at the experts to gain some insights. Every industry is different, so check out the website wefollow to find influential twitter users within your niche.  I would not recommend reposting everything you find, but follow the strategy your industry uses. If original content is king…start there, but if posting links to articles or asking poll questions is your industries favorite strategy, do that. It all boils down to doing what works best for interacting with your target market and if the wheel has already been created, don’t reinvent it.

Tip #9 - Who should be the one posting?

Social media does not have to be a one person show, in fact I recommend that you enlist the help of many to keep your pages fresh and light. If you hire a professional agency to strategize and post regularly for you, add in some comments or posts yourself to give your page a different flavor and personality. If you decide to have several people in your office share the responsibility of social media management, it is a requirement that all members of the team be knowledgeable about your strategy behind your social media. For example, Suzy from accounting might think your followers would be interested to know she had a bagel for breakfast. Unless you have a bagel store as a client and she mentions the bagel store in her post, that is something your customers are not interested in. Whether you have 1 or 10 people managing your site, make sure everyone is aiming for the same target.



Tip #10 - How can social media be viral?

Viral is only a bad word when you are talking about the flu. In regards to social media, your goal is to make sure that all your posts and updates go viral. Meaning that your followers share, repost, send and retweet your valuable information to their network of friends. This is the equivalent of word of mouth advertising. If someone reposts something, chances are, it is pretty good. A simple tip is to somehow integrate the topic of facebook into your conversation because, believe it or not, facebook is the number one-most shared topic on facebook. Another sure-fire way to make your posts go viral is to host a contest giving away a prize from your company. People will do pretty much anything for a free prize and if you tell them to send the post to three friends, then they can register to win your prize, they will! So when you are planning your social media strategy, don’t forget to throw in ideas to make your message viral.

Tip #11 - Staying true to your brand identity

What works for one brand may not work for another in the social media space. For example, the strategy for a movie store is completely different than that of a tax preparer. Consistency is key when you brand a business, so don’t forget to brand your social media pages as well. Customize your twitter page or use a distinctive avatar on facebook. Branding is not all about the look of your business, but it is also about the tone of voice you use as well so make sure that you remain consistent with your messaging and tone as well as your vocabulary. For example, that movie store I mentioned earlier could use movie quotes and slang, where as the tax preparer would need to be more professional and informative. Needless to say, keep consistent with your brand and don’t confuse your followers with different looks and language than they are already used to.

Tip #12 - How to bring the fun back to social media

If you have been in charge of your companies social media management for a while, you may be telling yourself “this used to be fun, but now it is a chore” and you find that you may be lacking in the updates? That is ok. Everyone gets into a rut sometimes. Now is a good time to revisit your strategy to see if you need to make any tweeks to it. Chances are, if you are getting tired of posting, your followers are getting tired of reading it, or they are simply ignoring your updates all together. Ask yourself why you wanted to engage in social media in the first place. To have fun and interact with customers, right? So, your assignment for the next week is go to your followers’ pages and react to their posts and re-energize yourself as to how fun social media can be. You will gain some new ideas and perhaps a fresh perspective on how to manage your social media pages.

Tip #12.5 - Share the wealth

Now, it is time to share the wealth and reciprocate those good relationships. You have asked your followers to share your links and retweet your but are you doing the same for them? Take a look at the other side of the coin for a moment and see life from your followers’ perspective. Have you seen a lead or two from friends, but not given any back? Social media is a two-way street where you need to give back as much as you get. So don’t forget to reciprocate your good fortune with your followers, share leads, give testimonials, comment on their links and videos, and your ever-growing network of friends will stick around for a long time.

12.5 Tips for Using Social Media - Part 1

You've asked for it...now you get it. Here are my 12.5 tips for proper use of the Social Media space!

Tip #1 - Just get started                     

Many businesses are afraid of jumping into the social media space, and trying something new with their marketing. Take it from me, it is a little scary to take that leap of faith, but trust me, it’s worth it. All you have to do is just get started. It does not take a big budget to get started in social media marketing. In fact, much of social media marketing is human capital, or simply hiring an employee who is responsible for your social media maintenance. Start by listening. Look for conversations your customers are having online. Sign up for google alerts that mention your product or brand. Then, join in the conversation! Just remember to be honest, authentic and transparent and you will be fine. If you take the first steps to engage your customers in a conversation you will learn more about how your brand fits into the social media space and your learnings will help guide your future programs. Have fun and just get started!

Tip #2 -  Do you need to hire an expert?                        

Either you are just starting your social media campaigns (congratulations, by the way) or you are an old “pro” by now, but regardless of your tenure, I am sure you have asked yourself if a social media agency should be doing all this work for you? Keep in mind that there are hundreds of social media professionals out there who claim they are the experts in this ever-changing field. Many are great, but consider this. Is your agency walking the walk and talking the talk? Are the consultants you are looking to hire interacting with their consumers on facebook? Do they have a blog or a twitter feed? Judge the agency not solely on their pitch but on their actions. And most importantly, remember that the consumers want to connect with you and not your agency. So don’t just sit back and let the agency do all the talking! Engage with your customers and respond to their posts personally. That is what the “social” part is all about.

Tip #3 - Don’t fret about your follower numbers                         

How many “likers” do you have on facebook? Do you have 500+ connections on linked in? Don’t fret about the number of followers you have on your social media sites because it is not about the quantity, it is about the quality of your network. Sure, there are ways you can attract thousands of followers in a matter of days, actually, it is not that hard, but the types of followers you want are not computerized bots but rather those who will engage with your conversation and share your postings with their network of followers too! If your network is genuine fans of you and your business, 10 of them are worth more than a thousand bots. Yes, it takes a while to organically build up a great social profile, so focus on building great content while being helpful and educational. Like we say in iowa… “if you build it, they will come.”

Tip #4 - How to really listen to your customers

We spend a lot of time talking about customer outreach – using social media to send out your message and create a network. That’s the ‘talking’ part of social media. But it’s also very important to “listen,” here’s why:

• If someone says something nice about you or your product, you want to thank them
• If someone says something NOT nice about you or your product, you want to address or fix the problem
• If someone mentions you or your company or your industry in a blog, you want to respond and chime in

But how do you know if someone’s talking about you? Google alerts is one easy-to-use and free way to be notified when someone talks about you. To sign up for google alerts, you’ll need an account on google. Once you’re on the inside, go to ‘my account’ and scroll down until you see your products – you can add and delete these at will and there are many useful applications on the google platform. Click on alerts and it will walk you through the simple process. Pay attention to what notifications you receive because you may need to alter your alert parameters. This is a great place to start learning what your customers are truly saying about you and your company! It’s ok! Go be the fly on the wall! This is the one time it is socially acceptable to eavesdrop on the conversation.


Tip #5 - How to interact with your customers

Everyone knows that in order to make your social media work better you need to interact or engage with your customer. How do you do that? There are several methods to start conversations with your network. One simple way is to ask your followers to share your tweets, posts and status updates with their network so your message becomes viral. If people make comments on your links and updates, respond back to them in a relaxed, positive manner. This is a great way to react to feedback from your customers and create raving fans within your customers. Another tried and true method to making social media interactive is by adding photos and videos to your posts. Due to the size of the thumbnail image, your followers almost always will click through to view the link. Encourage them to make comments and share with their friends. Social media should be just that…social, so have fun chatting with your customers and you will sure to have a great following.

Tip #6 - 5 tips for better postings

Are you getting confused about what to post on your facebook, linked in or twitter pages? Here are five tips to making your posts better, in turn, making them more visible in the social media space.

1.) post a variety of content to attract interactions with your network of followers

2.) post regularly. Depending on your industry and your content you can post a couple times per day, but in general once per day is plenty. Too much will turn off your consumer. But remember, too many posts about YOU will cause people to UNLIKE you. That’s bad. So, rule of thumb, 1 out of 10-15 posts should be about YOU. Stick with added-value, educational or funny content that relates to your brand.

3.) post your content after working hours, like around 8pm. Studies show that more people are on facebook around 8pm, so the chances that your post will be seen are greater.

4.) post videos directly instead of links to the videos so people can view the video on facebook. And be sure to include links in video descriptions to encourage traffic back to your site.

5.) Ask questions and solicit feedback from your fans to encourage interaction. Make your social networking a social event.

Can the Clutter - Less is Best

“Out of clutter, find simplicity.” – Albert Einstein.

Have you ever noticed that businesses try to cram everything (including the kitchen sink) into their advertisements? Their radio ad is a laundry list of services, their newspaper ads are so full of words you can't even read them and their webites are so jam-packed with information and links it makes your head spin! Can the clutter. Our brains are so overwhelmed daily with the messages of the world, that there is NO WAY we can remember all of your products, services, awards and partnerships from one ad.



Imagine a white wall. If you put something on every inch of the wall, would you be able to look at it (all of it) in 10 seconds? 10 seconds (and most of the time, less) is all the time we have to capture the attention of our readers. Leave white (blank) space in your ad to give your readers' brains time to breathe and comprehend what you want them to learn!



If you must tell your entire business’ story all on the same day or same media flight, put a series of ads in the newspaper, or run sequels to your TV spots. Break up the message into tiny pieces so it is easy to remember.

It is a good idea, at some point, to tell your current and future customers everything that you do, but you don't have to do it all at once. That is where a marketing plan can help. A marketing plan will help you determine what, when and where you will advertise your products and services to your customers. Strategize, based on your business trends and seasonality when to advertise certain services you offer.

Can the clutter, and remember...less is best!

Need help with what to say in your ad, or when to say it? Contact me for a free consultation!

Renee Schneider
TRIO Marketing | Branding | Advertising



515-259-0577 - office
316-644-7029 - cell
renee@trioagency.com
www.facebook.com/trioagency
www.trioagency.blogspot.com
www.trioagency.com

Is Direct Mail Right for Your Business?

Many businesses consider direct mail in their marketing mix. But, because there are mixed reviews about the effectiveness of direct mail, many business owners are confused as to which mailing strategy they should rely on. I executed a campaign recently for a client where the results were so great that customers came flooding in the doors holding their postcard in their hands! What a response! Direct mail is very easy to track because it is a tangible item people can save for when they are ready to buy. I wish there was a “magic bullet” that would produce outstanding results for everyone, but unfortunately, there is not, and no matter which third-party research you reference (i.e. Direct Marketing Association, United States Postal Service, American Marketing Association, etc) there are many ways to analyze the research and findings. Advertising (ie. Direct Marketing) is an art…not a science; therefore, there are many interpretations of which mailing strategy is right for you and your business. Here are a few different ideas that you can consider when contemplating how to use direct mail:

1.) Purchase a database: Just as there are millions of promotional products out there to promote your business and marketing message (which is why I suggest letting a professional in that industry help you!) there are thousands of list brokers that are eager to sell you a database. These compiled lists could be gathered from a variety of places including a subscription list from a magazine, census data, trade show attendee lists and more. The lists can be VERY specific in narrowing down your target market in terms of geography, gender, age, marital status, household income, ethnic and cultural beliefs and even personal hobbies and interests. Unfortunately, some lists, while they can be very effective are cost prohibitive to purchase. You would utilize the bulk mail system (250 or more pieces) and while postage is still less than the cost of a stamp, can still ring up a hefty bill. Because you are paying higher postage rates, you are able to personalize the mail piece to each recipient, increasing your response rate.

2.) Every Door Direct Mail (EDDM): The EDDM program is a new initiative by the USPS. This low-cost option is perfect for someone who targets customers (business and/or residential) in a specific geographical area (ie. retail or service industry) because it is called Saturation Mail. The EDDM program delivers to everyone in your target carrier route and there are little limitations on what you can mail. The bad news is that you can not personalize your postcard with the recipients contact information, but the good news is that your mailer has to be larger than 7x9 and smaller than 12x15, meaning that your jumbo postcard will cut through the rest of the “junk mail” clutter in someone’s mailbox. I recommend EDDM for my clients because it is affordable. You can send a large postcard for only $.145 each, in comparison to $.27-.35 for bulk rate postage on a purchased database mailing. For more information on this program, you can contact me at renee@trioagency.com and I can walk you through it!

3.) Wave Mail Theory: You all know the “rule of thumb” when it comes to sales. In order for a prospect to make the decision to purchase from your business, you have to touch them a minimum of 3-8 separate times with your marketing message. Wave Mail Theory subscribes to that school of thought where you mail 3 times to your purchased database or EDDM carrier routes. Here is how the program works in terms of response: Of the people who will respond to your mailing (industry stats tell us 1% total response rate is good), 60 percent will respond after the 1^st time you mail. 30 percent will respond after the 2^nd mailing, and a mere 10 percent after the 3^rd. Don’t mail more than 3 times because you are wasting your money on people who won’t respond no matter how many times you mail to them. I would recommend switching your creative and/or message with each mailng.

There are so many more ideas I could give you, but to be honest, that would make an entire book! I would love to help educate you on the many direct mail options available for your business and keep you informed on the new programs that are introduced into the marketing world. Good luck with your programs and if you need help, you know who to call!

About TRIO Marketing|Branding|Advertising

TRIO is a full-service marketing communications company providing a wide array of integrated marketing services to meet all of your business and marketing needs. At TRIO, we understand that each client is unique; therefore we provide customized solutions based on your goals and growth objectives. All of our recommendations are made specifically for you and your business.

TRIO Marketing|Branding|Advertising delivers an effective blend of creative talent and strategic thinking, delivering results that increase the bottom line of our client partners. We utilize our network of local experts in the community to execute the campaigns on the basis of design, printing and mailing.

Our Services include:

• Marketing, Branding, Public Relations and Advertising Consulting
• Strategic Annual Marketing Plan Development
• Integrated and Interactive Marketing Services including E-mail and SMS Marketing
• Promotional Products
• Media Negotiation, Placement & Spot Traffic Management
• Print Design & Production
• Web Development & Search Engine Optimization
• Direct Mail Services
• One-on-One Business Development/Sales Team Coaching

At TRIO, we work hard to combine marketing talent and technology with outstanding customer service to build long-term partnerships with you and your business. Our strategies are delivered on time and in a cost-effective manner to achieve maximum response and grow your business.

Renee Schneider, owner
515-259-0577 - office

316-644-7029 - cell

renee@trioagency.com

www.facebook.com/trioagency

www.trioagency.blogspot.com

www.trioagency.com